Terms of sale
This is an English translation for your convenience. The Spanish version is the one that applies. Read the Spanish version
Who sells
The seller is the owner of this shop:
- Owner: Nelson Varas U, trading as “Luliette 3D”.
- Tax ID (NIF): 60877371M.
- Address: C/Euskadi 1.
- Contact email: contacto@blackcalb.es.
- Website: dev.luliette.es.
- Business: online sale of 3D-printed pieces.
Products and prices
Prices include VAT. Before paying you see the order's total, with shipping and its price.
Order and payment
The order is placed when you pay for it. We email you the confirmation, with a summary of these terms and of your right of withdrawal.
Shipping
- Shipping to mainland Spain: €4.50.
- Free from €60.00.
- Pieces in stock leave in 5 working days; made-to-order pieces take what their page says.
- We don't ship to the Balearic or Canary Islands, Ceuta or Melilla.
We deliver within 30 calendar days of the order at most, unless the piece's page says otherwise. If it doesn't arrive in time, you can give us a suitable extra period; if it still doesn't arrive, you can end the contract and we refund what you paid without delay (article 66 bis of Royal Legislative Decree 1/2007).
Right of withdrawal
You have 14 calendar days from receiving a stock piece to withdraw from the purchase, without giving a reason. If the order arrives in several parcels, the period runs from when you receive the last one.
- You can withdraw within 14 calendar days of receiving a stock piece.
- You pay the return shipping.
- Address for returns: C/Euskadi 1.
- Made-to-order or personalised pieces can't be returned (article 103.c of Royal Legislative Decree 1/2007).
- If anything arrives faulty or isn't what you bought, we put it right at no cost under the three-year legal guarantee.
We refund what you paid, standard outbound shipping included, within 14 days of you telling us you're withdrawing. We may wait until we receive the pieces, or until you show us you've sent them. You must send them back within 14 days of telling us, and you're liable for any loss in value if you've handled them more than needed to see what they're like.
How to withdraw, and the model form: withdrawal.
Made-to-order or personalised pieces
These can't be withdrawn from, because they're made to your specifications (article 103.c of Royal Legislative Decree 1/2007).
Guarantee
If a piece doesn't conform to what you bought, you can ask us to repair or replace it. If that isn't possible, or we don't do it within a reasonable time, you can ask for a price reduction or end the contract. All at no cost to you. The legal guarantee lasts three years from delivery.
Complaints
- Official complaint forms (hojas de reclamaciones) are available to you.
- Ask for them at contacto@blackcalb.es.
We don't take part in any out-of-court dispute resolution scheme.
Applicable law
These terms are governed by Spanish law.
Your account
Creating an account is optional and free: you can buy without one. You can delete it whenever you like from "Your account", at no cost; your orders and their invoices are kept, no longer linked to the account, for as long as the law requires.